pentagon technical services

Restoring Operational Readiness Through Robust QAQC in a Live Data Centre

A strategic quality assurance intervention to enhance compliance and operational continuity

Location: Western Europe
Facility: Tier III Data Centre Campus
Engagement: QAQC Services, Snag Resolution, Compliance Oversight

PTS were engaged to support quality assurance and control within a live data center environment already in active use. The project, which had evolved through multiple phases and teams, presented a unique opportunity: to align documentation, streamline snag resolution and reinforce operational standards at scale.

With Phase 5 of construction underway and earlier phases in operation, our role focused on helping the delivery and operations teams maintain momentum while strengthening QAQC visibility and compliance across systems.

commissioning expert repairing tags on site as they are identified

The Challenge

In any large, fast-moving project, especially one with phased delivery and overlapping responsibilities, it’s common for minor gaps to emerge over time. Our task was to:

– Support snag and NCR management across completed areas

– Conduct detailed electrical and mechanical inspections to align with technical standards

– Reinforce documentation integrity for smoother operations handover

– Enhance stakeholder confidence through transparency and structured QAQC processes

Our QAQC Approach

PTS introduced a highly adaptive, independently managed QAQC process, tailored to complement the ongoing work on site while minimising disruption to existing operations:

Certified Technical Oversight: An experienced, German-certified electrical Meister led testing and compliance checks

Custom QAQC Protocols: Built processes that respected the operational status of the facility while addressing close-out needs

Digital Tracking: Used Procore to provide full visibility into snag and NCR progress

Stakeholder Integration: Embedded clear communication loops with security and operations personnel to maintain alignment

Outcomes

– Accelerated close-out of legacy snags and open items

– Enhanced compliance across lighting, ventilation, power, and BMS systems

– Documentation standardised for audit and handover readiness

– Strengthened collaboration between project delivery and operational stakeholders

Lessons in Adaptive QAQC Delivery

This engagement demonstrated the real value of proactive QAQC – not as a corrective measure, but as a strategic partnership to support delivery goals and ensure that every element of a live, high-performance environment is fully aligned.

This project is a clear example of how QAQC, when delivered with flexibility, expertise and diplomacy; can strengthen even the most complex environments. With trust, technical expertise and digital tools at the core, PTS was able to support the seamless continuation of operations while enhancing project confidence and long-term reliability.